Contact
Everything about Picmal goes to support@picmal.app, and it reaches me, not a ticket queue.
I'm Alberto Gallego. I design Picmal, write the code, and answer the email. There's one address for all of it because there's one person behind all of it. I read everything and reply to almost everything, usually within a day or two on weekdays. If a week goes by with nothing, the mail went missing, so please send it again.
Picmal runs entirely on your own Mac, so I can't see your files, your queue, or anything that happened on your machine. That means the details you put in the email are all I have to work with. The more specific you are, the shorter the conversation.
What to write about
Support and bugs
Something crashed, a file came out wrong, or a format won't open. Tell me your macOS version, the Picmal version (Picmal > About), and what the file was. A screenshot of the queue helps more than anything else.
Licenses and refunds
Lost key, a Mac you need to deactivate, an upgrade to more Macs, or a refund inside 14 days. Send the email address you bought with and I'll find the order. Most of it you can also do yourself in the license portal.
Feature requests
A good number of Picmal's features exist because somebody emailed to ask. Describe the job you're trying to finish rather than the button you want, and it usually ends up in a release.
Press and business
Reviews, bundles, affiliate questions, education licenses for a lab or a classroom. Say what you need and I'll answer myself. There's no PR desk in between.
Before you write
A lot of questions already have an answer written down. The FAQ and troubleshooting page covers the common ones, the docs explain every setting, and the license page has the self-serve portal for activating and deactivating Macs. The changelog is worth a look too, since a fair number of bugs are already fixed in a newer version.
Writing about Picmal? The press kit has logos and screenshots. There's an affiliate program at 30% commission, and student pricing at 40% off. More about the studio on the about page.
Company details
Picmal is made and sold by Cantimplora Studio, LLC, registered in Wyoming, United States. The mailing address, if you need it on an invoice or in a legal notice:
Alberto Gallego Castro
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@picmal.app
The legal fine print lives in the terms and the privacy policy. Short version of the second one: Picmal processes your files on your own Mac, so there's nothing for me to collect.