Contact support@picmal.app
It's the only address, and it comes straight to me.
I'm Alberto Gallego, and I make Picmal. I read every email and reply to almost all of them, usually within a day or two on weekdays. If a week passes with no reply, your mail got lost, so please send it again.
Picmal runs on your Mac, so I can't see your files or what happened on your machine. Your email is all I have to go on. The more specific you are, the shorter the conversation.
What to write about
Support and bugs
Something crashed, a file came out wrong, or a format won't open. Tell me your macOS version, the Picmal version (Picmal > About), and what the file was. A screenshot of the queue helps more than anything else.
Licenses and refunds
Lost key, a Mac you need to deactivate, an upgrade to more Macs, or a refund inside 14 days. The first two you can do yourself in the license portal, no email needed. For the rest, send the address you bought with and I'll find the order.
Feature requests
Features get added because somebody emailed to ask. Describe the job you're trying to finish rather than the button you want, and it usually ends up in a release.
Press and business
Reviews, bundles, affiliate questions, education licenses for a lab or a classroom. Say what you need and I'll answer myself. There's no PR desk in between.
Before you write
Most of what people email about is already written down somewhere. The FAQ and troubleshooting page covers the common ones, the docs explain every setting, and the license page has the self-serve portal for activating and deactivating Macs. Check the changelog too, since plenty of bugs are already fixed in a version you haven't installed yet.
Writing about Picmal? The press kit has logos and screenshots. There's an affiliate program at 30% commission, and student pricing at 40% off. More about who makes Picmal on the about page.
Company details
Picmal is made and sold by Cantimplora Studio, LLC, registered in Wyoming, United States. The mailing address, if you need it on an invoice or in a legal notice:
- Company
- Cantimplora Studio, LLC
- Name
- Alberto Gallego Castro
- Address
- 30 N Gould St Ste R Sheridan, WY 82801 United States
- support@picmal.app
The legal fine print lives in the terms and the privacy policy. Short version of the second one: Picmal processes your files on your own Mac, so there's nothing for me to collect.
Convert and compress media on your Mac
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